Return Policy

We strive to provide our customers with high-quality products and services. If for any reason you are not satisfied with your purchase, please contact us immediately. We will do our best to resolve the issue promptly.

Eligibility

All returns must be authorized by us in advance. Please contact our customer service department to obtain a return authorization number before returning any merchandise. Any unauthorized returns will not be accepted.

Returns Process

Returns must be made within 30 days of the invoice date. All returned products must be in their original packaging and in new, resalable condition.

Conditions for Returns

Any products that are defective or damaged during shipping will be replaced or refunded at no charge to you. We may require photos or other documentation to verify the damage or defect.

Shipping Costs

The customer is responsible for all shipping costs associated with returns, unless the return is due to our error. We recommend that you use a shipping service with tracking and insurance for your protection.

Refunds

Refunds will be issued in the original form of payment within 30 days of receiving the returned merchandise. Shipping and handling charges are not refundable.

Additional Fees

We reserve the right to charge a restocking fee for any returns that are not due to our error or a defective product. The restocking fee will be based on the condition of the returned merchandise.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

Solis Green Energy Ltd
8, Harcourt Street | Dublin 2
Ireland.